Day 23: The Lippie That Does Not Exist
by MUA's Cavewoman
Dear Blogdorf Readers, I present to you a lippie that does not exist. Now, you know there is a fascinating story coming, with a title like this! And indeed, this is a fascinating, amazing, unbelievable story. Here it goes.
Tuesday: I receive a phone call from my dear friend and drugstore-makeup-expert, PattyG. She's in a Walgreens store outside of Atlanta, staring at a new display from L'Oreal, so excited by what she's seeing that she just had to call me. She knows we both love all the new and fun drugstore collections, and she wants to tell me about what she is seeing. It is a new pink L'Oreal lipstick called Diane's Rose, part of an entire group of Beauty Confidential products "Inspired By Diane Keaton." Of course I ask her to grab one of these lippies for me, because if Patty says I will love it, I will! She describes the other items in the collection, and I ask her to buy the primer (yes! a primer by L'Oreal! at long last!) and a shadow quad in cool tones, and a clicky-pen brightener. I couldn't wait to see all of these things! To try to see what I'll be receiving, I google for half an hour and can't come up with one single word on the L'Oreal Beauty Confidential Inspired By Diane Keaton Collection.
Wednesday: I hit three Walgreens and three RiteAids in my area. I come up with nothing. No Diane Keaton things in my town. PattyG writes to me to tell me that the coral lippie in the Keaton collection is worthy, and she grabs one of those to send to me too. I scour the internet for info. Nothing. It's as if this collection does not even exist.
Thursday: I'm intrigued and befuddled. I google again, and again there is not one speck of information on the internet. The L'Oreal website requires that I install Flash Player 9. I decline. My computer's clogged up enough as it is. I google their corporate offices phone number in NYC and head to the phone.
Dear Reader, what is to come will astonish you. I am connected to a Customer Representative named Dawn. I tell her what my friend Patty found on the L'Oreal display, and ask her for more information on the Beauty Confidentials Inspired By Diane Keaton. After two minutes on hold, Dawn tells me that Diane Keaton is a spokesperson for the L'Oreal Age Perfect skincare line, but "there are no cosmetics with her name on them." I kid you not. I insist that my friend found this collection. Dawn insists back that "Diane Keaton must have done a cosmetic line for another company." Dawn is telling me that this collection does not exist. I'm so speechless I can barely say goodbye to Dawn. During an errand run on the other side of town, I try another Walgreens and another RiteAid. Nope.
On Thursday evening, Ms. Blogdorf and I hit a grocery store that usually gets all of the new L'Oreal items before the drugstores do. Nothing. When I get home, I have an email from Patty, showing me a photo of the now-almost-empty display from Walgreens that she took with her cell phone. If a photo is proof of existence, look here, Dawn! There really IS a Diane Keaton collection!
Friday: My box from PattyG arrives! I swoon over this beautiful lipstick and can't wait to try everything! The packaging is lovely and grown-up and womanly, dressed in Keaton's famous pantsuit white. It's all beyond gorgeous! I want to call Dawn and tell her. I want her email address so I can show her The Lipstick That Does Not Exist.
Labels: 40 Days and 40 Nights of Lip Service, Cavewoman Reviews
25 Inspired Comments:
Gotta love it when even CS has no idea. Me thinks L'oreal has gotten too big! Love the story and that Pink Lipstick!
oh my i love this story.. keep us informed if you find anything more about it. im off to look at my closest walgreens. how did this happen?
So I gotta know, what was the Customer Service rep's response to your photographs?
So, what did the customer service rep have to say to your photographs?!?!
Elvy, isn't this just the most insane story! I can't understand it at all!
Vik, let us know if you find this Makeup That Does Not Exist!
Kristy, so far, no communication from L'Oreal. We will let you know if they get in touch with us.
This is fantastic. Reminds me of the Chanel SA's at Saks who have never heard of Bois des Iles or Cuir de Russie because they were never trained on a product Saks didn't carry.
Seems to me that the Keaton line is an extension of the Star Secrets line and perhaps on a trial run in a select geographic area.
Still: D is not for Diane, but for Duh. Duh, L'Oreal, for overlooking both training and public demand.
Fun story. Now I have to be on the lookout for this. My mom would love that lippie.
L'Oreal does have a primer- DeCrease I think it's called, or has that been DC'd? It was ok, but then even UD Primer Potion only works so so on my very oily eyelids.
That is completely befuddling. I wonder if something went wrong with the line and L'Oreal tried to do a limited launch and then swallow it and pretend it didn't happen. Or something.
Conspiracy theories should follow.
~Amanda
scarlett johansson also had a "star secrets" lipstick that was only available in europe.
i dont know if she will be modeling for l'oreal only in europe now...
Muahahaha!!!!!
One of the benefits of working in the boonies occasionally. The first walgreens I walked into had the unit fully stocked!!!!
I needed that pink!!!!
This edpisode brings to mind some of my frustrations with collections that are hard to find in drugstores - Sally Hansen's Tracy Reese nail polishes comes to mind. I mean in this recession, don't these companies need all the customers that they can get, esp the devoted ones who scour several stores to find the product that they want? Especially in this internet age, it seems like there is no excuse for getting the word out there, in what collections are available and where. It's just too easy to post, or to send out a press release to bloggers, etc.
I do hope you hear back from L'Oreal soon. Thanks for posting, it look like a fascinating collection.
I found it too, at a Walgreens in Washington DC. I am sending you a photo I took!
Ruby
That's a very interesting story.
please call her!!!!!! that would totally be AWESOME!!!!!
I am still thinking about this. I know nothing about buying for drug stores. How much say so does a particular buyer in a region have over what an area store will carry versus what's available?
And shame on L'Oreal. Although I did go to a MAC counter in February and ask when the Hello Kitty was arriving. The SA hadn't heard of it yet.
I just got both lipsticks today. Display was fully stocked. Love them by the way!
Reading this story inspired me to do my own search on the internet for this product. I did find on L'Oreal's website a lipstick called "Diane's Tuberose" in the Star Secrets line, but it comes in a black tube. I'll be checking my local drugstores for this line too!
Patti, was the L'Oreal person French, by any chance? because I joke with DH and on my blog about this puzzling habit of the French. When asked for something that they do not have, many of them try to tell you, "Ca n'existe pas, Madame." I don't know if that makes them feel better about failing you as a customer, or what. When I went back to one store and proved to one (very nice) SA that this particular DVD most certainly did "existe" he responded with the other all-purpose French phrase, "Bien sur." Whaddya mean, of course? Then why did you tell me that I was, in essence, crazy?
It's cute, but I don't get it.
I live in the Minneapolis area and just saw this display at a local Walgreen's. It's definitely a real product line!
I saw this display at my local Walgreens as well in North Florida! It definitely exists!
I saw this display at a Rite Aid in Alabama - it does exist. I bought the primer - and love it!
I saw this collection today at a grocery store (HEB) in Spring, Texas. It definitely exists! I didn't buy anything from it, though. :)
This exists at the CVS in Beverly, MA, and I thought about this posting when I saw it!
I got to view this collection also at my Walgreens just this weekend. I did ask the salesgirl if there were any more of the rose's in back and she said they sold the last one yesterday. (this was Friday)...
So supposedly it did exist. There was still a coral in the display.
I took a photo with my cell of the display also if you need it. Im in St. Louis, MO
...My mom uses that lipstick. Diane's Rose. It's real, so I don't know why you couldn't find it.
We found it at Rite Aid, but I don't know if it was Limited Edition or something...
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